In this case study from the April 2013 Quality Engineering, see how a Dutch hospital applied lean Six Sigma to shorten its billing process by one month. Key tools used for the project included the Gantt chart and critical path analysis.
Read the first of a series of three reports providing data on quality operations and their impact on organizations worldwide. Learn about trends and review benchmark data to compare your organization to the current state of quality.
In the latest episode of ASQ TV, see a discussion of recall plans and prevention; an overview of root cause analysis; and case study examples including how a business school improved job placement for students and how a yoga pants maker managed its recent recall.
In the final segment of a three-part series, learn how you can use the Team Excellence framework to enhance success rates with team-based improvement projects. Also see part 1 and part 2, and find more webcasts on topics including quality tools, quality culture, and change management.
A mini-paper from the May 2013 Statistics Division Newsletter presents a case study in which design of experiments contributed to the improvement of online marketing. Experimentation identified a combination of settings expected to optimize click rate, with a projected recovery of $185,000 in lost opportunity the first year.
The Statistics Division Newsletter and mini-papers are member-benefit publications of the Statistics Division.
The recently updated guidelines place additional focus on establishing quality objectives, increase the scope of document control, and stress continual improvement.
Ten years ago the first edition of Permission to Forget was published, and now this landmark anniversary edition is available. The book describes 10 decades of wasteful practices buried deep within U.S. schools.
The May 2013 Quality Approaches in Higher Education focuses on partnerships among universities, industry, and government that enhance and provide experiential learning to science, technology, engineering, and mathematics (STEM) majors.
In the current Journal for Quality and Participation, Kenny Moore argues that truly great leaders are not developed in the classroom but are born with qualities that take them far in life and in business.
"Just as passion without a system will fail, so will a system without passion fail. We must have a system with passion." - Thomas Berry
At the 1992 Annual Quality Congress, Hollis R. Lipscomb and John R. Lipscomb presented the "Customer Satisfaction Determination Model" as a departure from the traditional complaint-driven approach to understanding customer satisfaction. Read about their blueprint for developing a continuous improvement strategy to determine and drive customer satisfaction.