Designing a Fix

Abstract:A major solar material fabricator sought advice on revising its business processes to maintain its strategic position in a context of shifting markets and customer demands. The company was held back by a disjointed sales and operations planning process and complicated supply chain. Consultants applied Six Sigma to analyze a voice of the customer survey and map out the existing process. The analysis revealed inefficiencies through manual planning effort, excessive rework, and multiple hand-offs of data, while a cross functional deployment chart provided further details and showed opportunities for failure. The solution, developed with input from the client, key process owners, and sponsors, was a custom software tool to integrate planning. The tool mapped client requirements, tool requirements, and system requirements, and led to cutting the production cycle time and manual tasks in …

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Table 3 is titled "Tradeoff analysis using Pugh matrix" and in the text this is also referred to as a Pugh Matrix. However, in my opinion the table shown is a prioritization matrix. In a Pugh analysis one of the options is seen as a "datum" and subsequently all others are compared to the datum in a worse, equel, better evaluation. In other words there is a one on one comparison and not an absolute scoring, like in the table shown. Most likely this would not influence the conclusion, but both techniques are fundamentally different and it is better to use the correct terminology.

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