The name game

"Dead or Alive" (July 2016) was a good article. What’s in a name? Total quality management (TQM) has always been around, even before a smart person such as Armand V. Feigenbaum gave it a name. It may have a new label in the future, but it will always be here and tuned to organizations’ needs.

Jaroslaw Czerwice
Andenne, Belgium

Hooked on ASQ

In response to "Leveling Up" (June 2016): As a project management professional (PMP), quality assurance is my chosen subspecialty. Because I’m already so busy with the PMP side of my work, I keep hoping I can eventually stop relying on ASQ and QP. But alas, QP keeps delivering quality information in articles like this one, and I’m hooked! Now I’m working toward my manager of quality/organization excellence certification this summer.

Susan Crawford
Nashville, TN

Matrix comparison

The title of Table 3 in "Designing a Fix" (June 2015) is "Tradeoff analysis using Pugh matrix," but I think it is a prioritization matrix. In a Pugh analysis, one of the options is seen as a datum, and subsequently, all others are compared to the datum in a worse, equal and better evaluation. In other words, there is a one-on-one comparison and not an absolute scoring, such as that shown in the table. This would most likely not influence the conclusion. Both techniques, however, are fundamentally different, and it is better to use the correct terminology.

Willy Vandenbrande
Brugge, Belgium

Speaking the same language

As an engineer and technician who works in the metrology discipline, "Measure for Measure: Accuracy Matters" (May 2016) was a great source of information for my organization’s interns to better understand the language and logic of metrology.

Miguel Otero
Huntsville, AL

Thinking, not just doing

I really appreciated "Running a Risk" (May 2016) and its timeliness. It was a good article on not just doing a failure mode and effects analysis, but also thinking through its components.

Annette Duty

Tune In

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Quick Poll Results

Each month at www.qualityprogress.com, visitors can take an informal survey. Here are the results from last month‘s Quick Poll:

What is most important for career advancement in quality?

  • Networking. 39.5%
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  • Keeping up with industry trends and news. 18.6%
  • Attending conferences or training seminars. 9.3%

Visit www.qualityprogress.com for the latest question:

What is the greatest challenge organizations face in supply chain management?

  • Ensuring suppliers consistently meet quality, cost and delivery expectations.
  • Identifying a supplier’s issues that might interrupt service or delivery.
  • Weighing risks during the supplier selection process.
  • Investigating recurring issues while providing suggestions for improvement.


Recent headlines from ASQ’s global news service

Fatal Tesla Crash Raises Caution Signs on Robotic Cars
A crash that killed a driver who was using his Tesla’s autopilot feature is raising questions about whether stronger federal regulation will ensure self-driving technology is thoroughly tested before going into cars. "The tragic Tesla crash shows again the need for aggressive oversight of an industry that has implemented new systems before they are truly tried and tested," said Sen. Richard Blumenthal.

Your Next Cracked Phone Might Be Able to Repair Itself
Inspired by the human body, cell phones are being designed with self-healing abilities. This technology is not entirely new and involves micro-capsules of an adhesive substance that are embedded into materials. If the material cracks or is under stress, these capsules break open and the adhesive material—or glue—comes out to fill the cracks and solidify.

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