Study: Verizon Still Most Reliable Network

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February 27, 2017

Wireless provider takes honors in all six test classes

Verizon long has boasted as having the most reliable and robust wireless network. Despite inroads made by rivals, it can still make that claim.

That's according to the independent testing firm RootMetrics, which declared Verizon the "undisputed leader in terms of coverage and network reliability."

Nationally, Verizon took top honors in all six test categories for the second consecutive testing period: overall performance, network reliability, network speed, data performance, call performance and text performance.

Runner-up AT&T earned second place finishes in five of the six.

Verizon also won 39 of the 50 states outright, compared to just two states for AT&T and none for Sprint or T-Mobile. If you count ties, Verizon was tops in 48 of the 50 states. T-Mobile slipped in the states' tally.

Verizon Wireless Chief Network Officer Nicki Palmer insists Verizon has widened its lead.

"The big story to me is with all these (competitive) claims out there, it's not even a parity discussion. We have gotten better over the course of the year, so the difference is bigger than it used to be," she said in an interview.

Without specifically mentioning RootMetrics by name, T-Mobile's chief technology officer Neville Ray begged to differ in a company blog, in part, he says, because Verizon paid millions to consultants.

Verizon countered that it buys the rights to study the data to look for areas to enhance its network.

As for the firm that conducted the study, it "remains completely and steadfastly independent, and there is zero outside influence over our testing, our analysis and our results," regardless of who subscribes to RootsMetric data, says Francis Sideco, IHS Markit vice president for semiconductors, IT and networking.

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