August 18, 2017
The affected units are the refurbished Galaxy Note 4 units supplied by FedEx in the United States.
Samsung had its worst fallout last year with the Galaxy Note 7ís battery fiasco. The South Korean conglomerate managed to come out of the chaos following lawsuits, unit recalls, and even re-launched the refurbished Galaxy Note 7 units as Galaxy Note 7 FE. Now, another case of battery overheating has struck Samsung with its older tablet, the Galaxy Note 4. But this time, Samsung isnít to be blamed for the problem.
Over 10,000 batteries of the Galaxy Note 4 have been recalled in the United States due to risk of overheating that could cause potential fire or burns. The recall came after one incident was reported of a Galaxy Note 4 overheating, but thankfully no damage was caused. These refurbished units were shipped between last December and April this year.
Thereís isnít any cause to blame Samsung, since it doesnít have to do with original Galaxy Note 4 model. According to The Verge, only the refurbished units of the Galaxy Note 4 which are a part of U.S. carrier AT&Tís insurance program and distributed by FedEx Supply Chain are affected with the battery issue. These refurbished units have reportedly been shipped with faulty batteries, thus leading to the overheating risk.
Following the breakout of this issue, Samsung was quick to respond and a spokesperson was quoted by The Verge as saying, ďFedEx Supply Chain is conducting this recall of non-genuine Samsung batteries as some of them are counterfeit. The refurbishment program was managed by FedEx Supply Chain and operated independently of Samsung.Ē
FedEx has currently started the recall process, and is issuing new batteries as well since the Galaxy Note 4 comes with a replaceable battery. While the cause behind the faulty batteries hasnít been released yet, FedEx has assured all necessary measures to be taken, as the company told TechCrunch, ďWe are closely engaged with our customers to make sure all of these lithium batteries are safely and quickly returned, and will replace those lithium batteries free of charge for consumers.Ē
This situation is, however, not as grave as what happened last year with the Galaxy Note 7. The situation went out of hand, and its effects were felt on a global scale with units being recalled, and severe cases of battery overheating being reported. Samsung will complete its progress from last yearís situation as it launches the Galaxy Note 8 on August 23, and hope that no units are recalled.
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