Google Facing Recall of Pixel 2 XL Smartphone Over Screen Burn Complaints

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October 24, 2017

Google is grappling with complaints that its expensive flagship Pixel 2 XL smartphones are suffering from screen “burn in.”

The problem of “burn in” or “image permanence” is more commonly associated with obsolete cathode-ray tube (CRT) display technology left displaying a stationary image for too long—hence the use of “screen savers” in operating systems. The problem also affected some cheap LCDs.

The Pixel 2 XL screen has been generally dissed anyway, with complaints of a blue hue, muddy colors and grainy images that are magnified if used with the new Google Daydream View headset.

A post by Android Police’s Alex Dobie clearly shows that the soft navigation buttons have burnt in to the OLED display after just one week and since it was first reported, other (mostly journalists) have said the same.

We’re still testing ours here in the office and are yet to have it come up, but it sounds like it’s a matter of time.

Opinions have already been expressed that the price point Google set for its smartphone hardware is way too high for what it is, but if this is the case, then it spells a huge problem for the company. It isn’t something that can be fixed with a software patch—the device will need to be recalled and replaced.

Meanwhile, Google has defended itself from the claims, suggesting that “the Pixel 2 XL screen has been designed with an advanced POLED technology, including QHD+ resolution, wide color gamut, and high contrast ratio for natural and beautiful colors and renderings.

“We put all of our products through extensive quality testing before launch and in the manufacturing of every unit. We are actively investigating this report.”

Google has already had to disable a hardware button on the recently released Google Home Mini after it was discovered that it was recording thousands of hours of data instead of fractions of seconds.

Original headline: Google facing recall of £800 Pixel 2 XL smartphone over screen burn complaints

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