Toyota is Most Reliable Brand, ‘Consumer Reports’ Says

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October 26, 2017

Japanese automaker continues run at top as Cadillac, GMC, Ram bring up the rear

In one of the auto industry’s most closely watched surveys, Consumer Reports found that Toyota, Lexus and Kia are the top brands when it comes to reliability.

Three domestic brands—Cadillac, GMC and Ram—are the worst.

For the fifth consecutive year, the Consumer Reports’ survey showed the Toyota brand ranked at the top of 27 nameplates for reliability. Some brands saw a big increase—such as Chrysler, which rose 10 places—while others took big falls—such as Acura, down seven spots.

When it comes to Detroit-based automakers, Ford and Fiat Chrysler improved their performance while General Motors slipped, the magazine found.

GM’s Buick was the only U.S. brand to make the latest Top 10 list of most reliable, coming in at eighth place. The new Bolt electric car was Chevrolet’s most reliable model, scoring “above average.” Chevy was 18th overall.

Fiat Chrysler’s improvement in the study released Thursday was welcome news after poor ratings in recent years, although Ram’s third-to-last ranking certainly didn’t help. Fiat, a brand that has had quality issues, wasn’t listed because the magazine said it did not have enough responses.

The rankings are based on a survey of owners involving about 640,000 vehicles. The reliability survey carries weight because Consumer Reports is known for being an independent non-profit organization known for its trusted analysis.

Drivers reported “growing pains” for new models across the industry.

“These new technologies can add features and improve fuel efficiency but are more prone to have issues. More often than not, our data suggests it’s prudent for consumers to wait for the technology to mature,” said Jake Fisher, director of auto testing at Consumer Reports.

Consumer Reports found the new Chrysler Pacifica minivan had transmission issues. Cadillac dropped six places from a year ago to secure last place.

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