Open Access

Career Coach: One to Follow

by Wrestler, Denise

Be like Mike—but not Michael Jordan. I’m referring to Mike Mussallem, chairman and CEO of Edwards Lifesciences. Not only is Mike leading a well-known healthcare company to medical breakthroughs, he’s ensuring the company always has the end-user in mind....

Open Access

My Quality Story: A Day in the Life

by Rao, Narahari

ASQ’s International Team Excellence Award (ITEA) is a global benchmark award program that provides organizations from around the world with a platform to showcase the success of a process improvement project their organization successfully implemented....

Standard Issues: One Small Step

by Cianfrani, Charles A.; Sheps, Isaac; West, John E. “Jack”

To optimize the achievement of sustained success, organizations must address more than quality. The real challenge is continually meeting the needs and expectations of customers and other interested parties. That’s what consistent quality is all about....

Open Access

Back to Basics: Critical Objectives

by Choudhary, Neetu

Meeting customer specifications and expectations is a critical requirement for any project. To meet these requirements, projects go through many phases, such as feasibility studies, requirement gathering, design, development testing and deployment....

Going the Distance

by Athens, Wendy

Lean Six Sigma merges process optimization and waste elimination practices. By controlling variation, customers ultimately receive predictable services. This doesn't ensure customer satisfaction, however, because processes still can be off target....

Expert Answers: August 2019

by Barsalou, Matthew

How can you effectively transfer decades worth of knowledge from an engineer who is about to retire and make it accessible and user-friendly for newer generations?...

Open Access

Fish(bone) Stories

by Watson, Gregory H.; Spiridonova, Ekaterina A.

The methodology behind the fishbone diagram is older than many of its users. It was first developed in an age of paper and pencil when graphics were largely hand drawn on paper or acetate foils....

The Power of Proactivity

by Petkovski, Konstantin

The plan-do-check-act (PDCA) cycle is a widely recognized problem-solving tool. It is universally applicable and based on scientific grounds. Due to the repetition of the cycle, PDCA arguably is the most frequently used continuous improvement tool....

Open Access

Career Coach: Are You Satisfied?

by Harkins, Ray

Research demonstrates that the factors contributing to job satisfaction often are different than the factors contributing to job dissatisfaction. In other words, the opposite of job satisfaction is not job dissatisfaction, but a lack of satisfaction....

Open Access

My Quality Story: Keep the Spirit Alive

by García-Díaz, Pedro Rafael

People often think: “A new version, a new ISO 9001.” But is it, really?...

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