Education

Open Access

Career Coach: Change in Work (From Home) Culture

by Wrestler, Denise

There’s no doubt that COVID-19 has changed the world. Specifically, can we all keep working from home? Has social distancing over this long period of time proven to employers that it hasn’t affected productivity?...


Standard Issues: Auditing the Virtual Environment

by Lopez, Herick

Virtual environments are here to stay, therefore auditing activities should recognize the challenges that such environments pose to audit objectives. ISO 19011:2018—Guidelines for auditing management systems introduces the concept of virtual auditing....


Open Access

My Quality Story: Give and Ye Shall Receive

by AlSahsah, Amy

One of my engineers is interested in managing and leading others, so I am harnessing this desire to help me manage younger engineers rotating through our team. In the blink of an eye, I have become the senior manager—the person they come to for advice....


Expert Answers: July 2020

by Ramu, Govind

How has the current COVID-19 pandemic changed the way people audit?...


Open Access

Try This Today: From Reactive to Proactive

by Mills, Michael

Quality means getting what you want, but it can be hard to keep track of what you want. Fortunately, there’s an app for that—management reviews....


Standard Issues: An Essential Ingredient

by Cressionnie, L.L. “Buddy”

Quality management system (QMS) effectiveness is directly tied to an organization’s culture. Some readers will vigorously disagree and search for the word “culture” in ISO 9001. It appears in clause 4.1, note 3....


Standard Issues: The Future of Management Systems

by Reid, R. Dan

ISO has published about 23,000 documents covering almost every industry. As the organization says, “ISO international standards impact everyone, everywhere.” ISO now has published more than 70 management system standards....


Open Access

Career Coach: Reframing Strategies and Structures

by Lindborg, Henry J.

According to McKinsey and Co., about 70% of digital transformations fail. Historically, total quality management (TQM) has posted the same results. In 1994, Michael Beer reported that TQM’s failure rate exceeded 75%. Both were to be expected....


Dealing With a Tricky Situation

by Choudhary, Neetu

You inevitably will encounter difficult people and situations. That’s why quality professionals also must have people management skills. Knowing the strategies to deal with such uncomfortable situations is a tool every quality professional can appreciate....


Living for the Moment

by Raffio, Tom

Mindfulness has many definitions. Dictionary.com, for example, defines it as “being conscious or aware of something … achieved by focusing one’s awareness on the present moment, while calmly acknowledging and accepting one’s feelings [and] thoughts.”...


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