Open Access

Try This Today: Bridging the Divide

by Cable, Kurt; Doughty, Jay; Schultz, Tammie

Interpersonal interaction is a key principle of high-performing teams. Teams that are spread out do not have as many opportunities to interact face to face. By holding virtual speed networking sessions, our team increased staff satisfaction by 64%....

Standard Issues: Context Is Key

by Cianfrani, Charles A.; Sheps, Isaac; West, John E. “Jack”

To enable sustained success, an organization must determine the external and internal issues, and its interested parties that are relevant to its purpose and strategic direction, and that affect its ability to achieve its intended results....

The Hidden Hospital

by Ronen, Boaz; Pliskin, Joseph S.

By their nature, hospitals are complex and difficult to manage and improve. They contain many different wards with diverse personnel, including physicians, nurses, technicians and administrative employees....

Heart of Change

by Bedgood, Casey

If handled incorrectly, change can be scary and ambiguous. Change is inevitable and the new norm for dynamic industries, such as healthcare. As change agents and leaders navigate the changing landscape, there are several important factors to consider....

Open Access

My Quality Story: When Opportunity Knocks

by Fu, Lin

My friends have asked me, “How did you end up as a quality manager?” To be honest, I don’t know—I never planned to be a quality professional in the medical technology industry. What I do know is this: Always be prepared when an opportunity comes along....

In Context

by Miller, William J.; Lowery, Christopher M.; Sumner, Andrew T.; Deane, Richard H.; Randles, Theodore J.

Does quality depend on context? While many of the principles and practices of quality management are universal, there are aspects of quality that are different for diverse organizations, and other variables must be taken into consideration....

Open Access

Try This Today: A Roll of the Dice

by Levinson, William A.

According to ISO 9001:2015, clause 7.5.1, an organization must maintain documented information required by the standard, and any additional documentation the organization deems necessary for the effectiveness of its quality management system (QMS)....

Elevate Your Strategy

by Schonberger, Richard J.

Design for manufacture and assembly (DFMA) has been selling itself short. Its effective method targets operational costs, which, from the vantage point of the executive suite, makes DFMA look like a tactical-level pursuit readily delegated to engineering....

Down With Silos

by Duncan, Linda; Luchs, Sherri

Penn State Health is an academic health system in south central Pennsylvania with more than 10,000 staff members across two hospitals (an adult hospital and a freestanding children’s hospital) and the College of Medicine....

Mobility Matters

by Cowan, Ryan; Norouzzadeh, Shaghayegh; Riebling, Nancy; Joseph, Antz; Doerfler, Martin, M.D.;

The word “mobilization” was first used in a military context by the Russian army during the 1850s. Mobilization, in that context, is the act of assembling and making troops and supplies ready for war....

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