Solving a Statistical Paradox

by Faltin, Frederick W.

Often, manufacturers inspect incoming materials prior to sending them to production. Materials found to be defective are returned to the supplier for replacement or refund. Often, the returns are retested and determined by the supplier to be satisfactory....

Open Access

Back to Basics: More Than Meets the Eye

by Kantumuchu, Venkata Charan

Flowcharts—sometimes called process flowcharts—are one of the seven basic quality tools, and one of the fundamental tools used in quality assurance....

Expert Answers: June 2020

by Tang, Herman

How can I become well versed in lean manufacturing principles without working in a lean manufacturing facility? What are some recommended lean sources?...

Open Access

My Quality Story: Training Tomorrow’s Quality Professionals

by McWhorter, Hil

After working for a cable manufacturer for a few years, I’ve learned that there are more than 100 failure modes that can occur at an extruder head, which is one small part of a much larger process....

Expert Answers: May 2020

by Jordan, Trevor

My organization is struggling to define the right headcount and staffing for our plants. Are there any guidelines about the staffing (headcount) structure for a tier-one automotive original equipment manufacturing company with about 15,000 employees?...

Open Access

My Quality Story: One Step at a Time

by Morton, Mark

I am not a traditional IT guy. What I am is a process problem solver. When I was first hired by my current employer, I was hired as part of the quality assurance team in the IT group. That’s how I got into IT—I came in through the quality door....

Working in Concert

by Mohamed, Amal Farouk Soliman

Over the past several years, there has been an emphasis on demonstrating the effect of intellectual capital on a firm’s performance or its productivity. The effect of implementing soft TQM on intellectual capital, however, has not yet been demonstrated....

Open Access

Try This Today: The Pillars of Sustainability

by Yeoh, Jessen

The three Ps of sustainable development are people, planet and profit. Organizations can use ISO 9001, ISO 14001 and ISO 45001 to achieve a balance among these pillars as a way to meet their needs without compromising their social responsibilities....

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