Quality in the Utility Industry

Quality in Utility Services

Develop Your Career. Improve Your Company’s Performance.

If you work in the electric and gas industries, ASQ has the knowledge to handle the challenges you face in energy generation, transmission and distribution. You need to know how to deal with:

  • Risk management
  • Service quality
  • Regulatory restructuring

ASQ’s Body of Knowledge comprises a full complement of topics to meet your operational challenges. These topics reflect recognized best practices and the vast expertise of our membership base. They include:

  • Practical applications of engineering quality
  • Operations management
  • Root cause analysis
  • Failure mode and effects analysis (FMEA)
  • Six Sigma
  • Measuring and improving customer satisfaction

Featured Articles

Bright Idea: Using SPC to Prevent the Next Blackout (PDF, 509 KB)
Applying statistical process control to North America’s power grid could warn of pending outages and shine the spotlight on waste and process glitches.
September 2008

Six Sigma and Utility Services
Find out what Six Sigma is and other companies’ results in this presentation to attendees of the MEA 2006 Annual Gas Operations Conference (PDF, 89 KB). Apply Six Sigma in the utility industry and make a difference.

Learn more about how ASQ's technologies, concepts, tools, training and an active network of quality practitioners can help you and your organization.

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.
Quality In Utility Services